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Digital Readiness
Quick Tip
Invest in technology that meets customer needs and drives revenue
How to adopt digital for customer management.
Digital Commerce
Digital Readiness
Quick Tip
Develop a social media platform
How to create strong digital basics.
Collaborative tools & analytics
People & Team
Quick Tip
Set targets and communicate how performance will be measured against these
How to measure performance.
Performance management
Digital Readiness
Quick Tip
Build partnerships with universities and research bodies
How to cultivate external contacts to develop new offerings.
Collaborative tools & analytics
Planning
Quick Tip
How to keep up with technological changes
How to create a distinct offering.
Ambition
Planning
Quick Tip
Utilise face-to-face networking
How to develop external contacts.
Ambition
Leadership & Strategy
Quick Tip
Invest in your own training
How to improve your leadership capabilities and skills.
Leadership Behaviours
Digital Readiness
Quick Tip
Create a digital skills plan
How to build digital skills.
Digital Commerce
Digital Readiness
Quick Tip
Establish a strong online presence
How to create strong digital basics.
Collaborative tools & analytics
Digital Readiness
Quick Tip
Prioritise investment based on long-term business goals
How to establish a research and development budget and strategy.
Collaborative tools & analytics
People & Team
Quick Tip
Use employee surveys
How to motivate and engage your employees.
Motivation
Digital Readiness
Quick Tip
Devise an incident response plan to take after a breach
How to develop the use of business data.
Digital Commerce
Digital Readiness
Quick Tip
Create a vision of your industry to guide your business
How to adopt general ICT solutions.
Digital Commerce
Digital Readiness
Quick Tip
Create a digital roadmap for your business
How to put digital at the heart of your business.
Digital Commerce
Leadership & Strategy
Quick Tip
Create a positive and healthy working culture – and communicate it widely
How to engage employees in your business culture and performance.
Leadership Behaviours
People & Team
Quick Tip
Optimise your recruitment strategy
How to ensure you recruit to succeed.
Talent development
People & Team
Quick Tip
Create an action plan to improve individual performance
How to review staff performance.
Performance management
Leadership & Strategy
Quick Tip
Identify and analyse the problems you are looking at to find the root cause
How to take a structured approach.
Leadership Behaviours
Digital Readiness
Quick Tip
Use digital to differentiate your business
How to adopt general ICT solutions.
Digital Commerce
People & Team
Quick Tip
Respond to performance measures in a clear way
How to measure performance.
Performance management
People & Team
Quick Tip
Open up the feedback process
How to motivate and engage your employees.
Motivation
Planning
Quick Tip
Find affordable technology suppliers
How to make ambitious investments in new technology.
Ambition
Digital Readiness
Quick Tip
Develop the use of digital platforms
How to develop the use of business data.
Digital Commerce
Digital Readiness
Quick Tip
Make the customer journey easier and simpler
How to adopt digital for customer management.
Digital Commerce