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Planning
Quick Tip
Communicate your USP to customers
How to create a distinct offering.
Ambition
Digital Readiness
Quick Tip
Create a digital roadmap for your business
How to put digital at the heart of your business.
Digital Commerce
Digital Readiness
Quick Tip
Devise an incident response plan to take after a breach
How to develop the use of business data.
Digital Commerce
Digital Readiness
Quick Tip
Use digital to make existing processes more efficient and productive
How to adopt general ICT solutions.
Digital Commerce
Leadership & Strategy
Quick Tip
Review your values and vision as you grow and develop
How to communicate your vision or values.
Vision & Values
Leadership & Strategy
Quick Tip
Assess employees’ commitment to values
How to align commitment to vision and values.
Vision & Values
People & Team
Quick Tip
Link rewards to performance
How to recognise effort in different ways.
Motivation
Leadership & Strategy
Quick Tip
Lead and implement change effectively
How to take a structured approach.
Leadership Behaviours
People & Team
Quick Tip
Set targets and communicate how performance will be measured against these
How to measure performance.
Performance management
People & Team
Quick Tip
Measure success and talk about improvement
How to review staff performance.
Performance management
Digital Readiness
Quick Tip
Build partnerships with peer businesses
How to cultivate external contacts to develop new offerings.
Collaborative tools & analytics
Digital Readiness
Quick Tip
Recognise that digital is not merely an IT support function
How to put digital at the heart of your business.
Digital Commerce
Digital Readiness
Quick Tip
Invest in digital skills training
How to build digital skills.
Digital Commerce
Leadership & Strategy
Quick Tip
Formulate good values with staff
How to create a meaningful vision or set of values.
Vision & Values
People & Team
Quick Tip
Establish a brand and relevant marketing
How to ensure you recruit to succeed.
Talent development
People & Team
Quick Tip
Develop an effective staff onboarding process
How to ensure you recruit to succeed.
Talent development
People & Team
Quick Tip
Use employee surveys
How to motivate and engage your employees.
Motivation
Planning
Quick Tip
Use LinkedIn to build networks
How to develop external contacts.
Ambition
People & Team
Quick Tip
Respond to performance measures in a clear way
How to measure performance.
Performance management
People & Team
Quick Tip
Motivate high-performers
How to create development opportunities.
Motivation
Leadership & Strategy
Quick Tip
Use a mentor effectively
How to engage with mentors or use advice.
Leadership Behaviours
Digital Readiness
Quick Tip
Develop a social media platform
How to create strong digital basics.
Collaborative tools & analytics
Digital Readiness
Quick Tip
Make the customer journey easier and simpler
How to adopt digital for customer management.
Digital Commerce
Digital Readiness
Quick Tip
Make sure your data is safe
How to develop the use of business data.
Digital Commerce