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Digital Readiness
Quick Tip
Recognise that digital is not merely an IT support function
How to put digital at the heart of your business.
Digital Commerce
Leadership & Strategy
Quick Tip
Walk the talk
How to communicate your vision or values.
Vision & Values
Planning
Quick Tip
Make target progress visible
How to ensure employees buy in to targets.
Target Setting
People & Team
Quick Tip
Make development goals actionable
How to create a training culture.
Talent development
Leadership & Strategy
Quick Tip
Reward staff who live your values
How to align commitment to vision and values.
Vision & Values
Digital Readiness
Quick Tip
Develop a social media platform
How to create strong digital basics.
Collaborative tools & analytics
People & Team
Quick Tip
Measure success and talk about improvement
How to review staff performance.
Performance management
Planning
Quick Tip
Assess digital strengths and weaknesses
How to make ambitious investments in new technology.
Ambition
People & Team
Quick Tip
Link rewards to performance
How to recognise effort in different ways.
Motivation
People & Team
Quick Tip
Ensure your targets are relevant
How to define “good” performance.
Performance management
Leadership & Strategy
Quick Tip
Identify and analyse the problems you are looking at to find the root cause
How to take a structured approach.
Leadership Behaviours
People & Team
Quick Tip
Set targets and communicate how performance will be measured against these
How to measure performance.
Performance management
Planning
Quick Tip
Instil a positive, can-do approach to future plans
How to change mindset around future planning.
Ambition
Digital Readiness
Quick Tip
Use digital to make existing processes more efficient and productive
How to adopt general ICT solutions.
Digital Commerce
Digital Readiness
Quick Tip
Build partnerships with universities and research bodies
How to cultivate external contacts to develop new offerings.
Collaborative tools & analytics
Planning
Quick Tip
Base targets on bottom-up estimates
How to develop a target-setting process.
Target Setting
People & Team
Quick Tip
Open up the feedback process
How to motivate and engage your employees.
Motivation
Leadership & Strategy
Quick Tip
Review your values and vision as you grow and develop
How to communicate your vision or values.
Vision & Values
People & Team
Quick Tip
Establish development goals
How to create a training culture.
Talent development
People & Team
Quick Tip
Track performance throughout the year
How to measure performance.
Performance management
Digital Readiness
Quick Tip
Make the customer journey easier and simpler
How to adopt digital for customer management.
Digital Commerce
Leadership & Strategy
Quick Tip
Write down your vision for your business
How to create a meaningful vision or set of values.
Vision & Values
Digital Readiness
Quick Tip
Monitor online presence
How to create strong digital basics.
Collaborative tools & analytics
Digital Readiness
Quick Tip
Have a research and development plan with actionable steps
How to establish a research and development budget and strategy.
Collaborative tools & analytics