How to define “good” performance.
Integrate your company’s targets or key performance indicators (KPIs) into how you manage performance and set priorities. Your KPI scorecard should help your business identify irrelevant activities and allocate resources to a few mission-critical outcomes. But to do this, everyone, at all levels of your business, needs to understand the targets or business scorecard and how they are relevant. Too many scorecards list objectives such as “reducing costs” and “increasing productivity”, which can be meaningless to the average front-line employee. Instead, translate objectives into specific, tangible and actionable measures which encourage lower-level engagement.