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Leadership

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Plans, processes and people – the three Ps of successful delivery

John Lucas is chief operating officer at Tharsus, a robotics firm in Northumberland.

Tharsus makes robotics and complex electromechanical hardware which in turn improve a customer’s ability to exploit a market opportunity or improve the efficiency and productivity of their core operations

Lucas told us about the three Ps of delivery: plans, processes and people.

1. Plans – Make sure your plans are owned by groups of people, not just one or two members of staff. Get teams collaborating, so they understand how their plans fit together.

2. Processes – Understand your core business processes, what our customers expect from you and how you can organise your team to deliver for them.

3. People – Hire and train with teamwork in mind, to build collaborative teams who can solve problems together.

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