Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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Leadership & Strategy
Video
Ryan Anderson of Pendle Doors believes that company culture is central to business success
Ryan Anderson is operations manager at Pendle Doors, based in Darwen, Lancashire. Pendle Doors makes modern, contemporary doors, quality fire doors and custom doors for the construction industry.
Leadership Behaviours
Digital Readiness
Article
An opportune time to fast-track digital change
Despite causing numerous setbacks, the coronavirus crisis has given St Michaels Resort a golden opportunity to embrace digital change future-proof the business.
Digital Readiness
Article
How Facebook Live cookery sessions are putting one business on the map
When coronavirus threatened their business, The Cooking Shed turned to Facebook Live and connected with some surprising new customers.
Collaborative tools & analytics
Leadership & Strategy
Article
Ceviche: A restaurant that goes so much further than food and drink
Ceviche founder Martin Morales has created a brand that brings together all the elements of Peruvian culture he throught the UK was missing out on.
Communicate vision and values
Leadership & Strategy
Article
How to find work-life balance in family businesses
Family businesses provide a feeling of togetherness but differences in opinion can wreak havoc on relationships. Business owners share their advice.
Leadership Behaviours
Sales & Growth
Article
Coronavirus: Managing your supply chain during the outbreak
The coronavirus outbreak means most businesses are facing challenges when it comes to managing supply chains – but there are some simple steps you can take.
Digital Readiness
Article
Let Google train your team in Google Analytics
While most SMEs agree that Google Analytics is a vitally important data tool founder of marketing agency Digital Clarity, Reggie James says that more than half of all companies are not very clear on how they should be using it.
Digital Commerce
People & Team
Article
How to break bad news about performance – and turn it positive
How do you break bad news to staff without demotivating them? Business owners share advice on dealing with difficult situations.
Performance management
Digital Readiness
Article
Customers will always appreciate transparency
For energy suppliers Octopus, transparency to customers has been a priority since day one, and today when people have a complaint it is their CEO Greg Jackson whose email they will see when sending in details of whatever is bothering them.
Digital Commerce
People & Team
Article
Why it helps to define what good staff performance actually looks like
From a weekly health check to project management software, staff performance is at the forefront of the agenda for Love Energy Savings and Smarter Digital Marketing as the two businesses look to make the workforce more productive.
Performance management
People & Team
Article
Successful employee evaluation schemes only work with staff buy-in
Before you look to introduce new employee evaluation schemes or to enhance existing ones you must get staff involvement explained Bertie Hubbart.
Performance management
Planning
Article
SMART goals translate strategy into tangible targets
The SMART goals framework ensures objectives are meaningful. We look at best practice for creating, embedding and tying goals to the company’s mission.
Target Setting
Digital Readiness
Article
A skills plan that works just as well for older staff as it does for younger
With the age of retirement set to hit 66 by 2020, it’s vital that companies ensure a skills plan is in place that's as appropriate to people in their sixties as it is to those aged 16.
Digital Commerce
Sales & Growth
Article
My business setup doesn’t allow for furloughing
Leon Edwards, MD DisplayMode, had to think quickly to avoid his business going under after realising furloughing wasn’t an option he could utilise.
Expanding & Exporting
Leadership & Strategy
Article
Coronavirus: How to check which government support you can access
An raft of government support for business measures have been announced to help firms overcome coronavirus impacts. Here's what you need to know.
People & Team
Video
Know your customers and inspire your people
Louise Fowler is chief customer and marketing officer at The Post Office, and has spent a quarter of a century working with some of Britain’s leading brands.
Talent development
Leadership & Strategy
Article
Thriving in a pandemic? How SMEs can sustain success
Thriving SMEs have significantly ramped up production during the pandemic. We look at the challenges and opportunities of managing rapid growth.
Leadership Behaviours
Planning
Article
A successful CBILS application: Give banks as much info as you can
When Plastic Card Services set about applying for the government's CBILS funding pot, it knew overdelivering information would be the successful approach.
Digital Readiness
Article
Good customer service interactions can be PR gold
Whilst it should be approached with a degree of trepidation, perhaps – lest social media misinterpret your good intentions – it is sometimes the case that positive PR can come from a personalised response to a customer's query.
Digital Commerce
Leadership & Strategy
Article
What you can learn from Ceviche’s Martin Morales
At a Be the Business masterclass business leaders shared what they learned from the Ceviche story and how they would use it to make their firms even better.
Improve your own leadership capabilities
Article
From an experienced leader to a new one
Liz Smith, MD with LG Printing, looks back to her first difficult years as a leader and offers some leadership advice to her younger self.
Sales & Growth
Article
Marketing on a shoestring – the creative ways to get your company’s name out there
From flash mobs to listing on Groupon, discover how four innovative SMEs embraced marketing on a shoestring to great success and carved out new ways of acquiring customers.
Marketing & Sales
Sales & Growth
Article
Productivity is getting more out of each day – and not busting a gut doing it
Chiltern Brewery's Tom Jenkinson is taking a less is more approach to productivity, streamlining the business and sharing responsibility around the whole operation.
Prepare for expansion
Digital Readiness
Video
VIDEO: Why easyJet embraces a curious, not critical approach
Eager to uncover how it can better serve its diverse customer base, easyJet ancillary revenue director Andrew Middleton explained how the airline is iterating and evolving through constant feedback.
Collaborative tools & analytics