Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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Planning
Article
Define your business USP so it isn’t just hypothetical jargon
The easiest place to start talking about your company is probably the business USP – what makes your product or service different? But it’s difficult to define a USP that doesn't rely on industry buzzwords or hypothetical jargon.
Ambition
Sales & Growth
Article
Focus on what makes you truly unique as a business
When brother and sister team Harry and Leah Lobek decided they couldn’t put off starting a business any longer, the two knew the concept needed to stand out in a crowded market. The end result, London Shell Co., definitely hits the mark there.
Marketing & Sales
Sales & Growth
Article
A small business retail story: Why coronavirus won’t be the end of Papersmiths
Papersmiths founder Sidonie Warren tells her coronavirus story from her spare bedroom, surrounded by neat stacks of notebooks, journals and greetings cards.
People & Team
Article
Software helps us track staff performance daily
Brain Lonsdale has invested in project management software to help better monitor staff performance, and now has daily productivity insights.
Performance management
Sales & Growth
Article
How pop-ups provided a gateway into new cities
Board game café business Chance & Counters took the leap and opened a second site after 18 months, but not before some clever pop-up related research.
Identify target markets
Digital Readiness
Article
Customers will always appreciate transparency
For energy suppliers Octopus, transparency to customers has been a priority since day one, and today when people have a complaint it is their CEO Greg Jackson whose email they will see when sending in details of whatever is bothering them.
Digital Commerce
Sales & Growth
Article
Exporting into unusual countries can open up unexpected doors
Doing business successfully to one unusual export country can lead to opportunities in others.
Expanding & Exporting
Leadership & Strategy
Article
Let go of the reins and let the team flourish
Karen McLellan needed to take less of a hands-on role as her firm expanded following a merger, but that meant doing something with her team that she'd never been very good at.
Leadership Behaviours
Digital Readiness
Article
Seconding employees from other businesses to drive innovative thinking
Seconding employees offers a fresh perspective and boosts personal development. It’s a win-win-win opportunity, so why are secondments so rare?
Collaborative tools & analytics
Leadership & Strategy
Article
I felt like I was in my dad’s shadow
It took Liz Davis a long time to realise she didn’t need to be her dad after taking over the family business – she just needed to be herself.
Improve your own leadership capabilities
Digital Readiness
Video
VIDEO: Why easyJet embraces a curious, not critical approach
Eager to uncover how it can better serve its diverse customer base, easyJet ancillary revenue director Andrew Middleton explained how the airline is iterating and evolving through constant feedback.
Collaborative tools & analytics
Planning
Article
12 hospitality trends you should pay attention to
Businesses that rest on their laurels seldom prosper, and perhaps nowhere is this more true than in the fast-moving hospitality sector.
Planning
Video
A business mentor gave me a sounding board for my ideas and decisions
A business mentor may seem formal, expensive or out of reach, but there have never been more opportunities to access an experienced individual to bounce ideas off in times of need and drive effective change.
Ambition
Sales & Growth
Article
Researching new markets? How asking your rivals for help can work
Next time you’re researching new markets before moving into a new sector or geography who will you consult? Will it be a research company, a marketing agency or simply Google? There are other options out there.
Expanding & Exporting
Planning
Article
Setting targets as a family business – it’s about aligning expectations
Running a family business gives you the chance to think about long-term performance. But it's important to make sure the goals of different family members are aligned when setting targets.
Target Setting
Article
Did you choose the right video conferencing technology?
Explores ten factors SME might need to consider when choosing a video conferencing service to meet their needs post-coronavirus.
Leadership & Strategy
Article
How to become a disruptive leader in a family business
We spoke with Barry Leahey MBE about what it means to be a disruptive leader – especially when you’re at the helm of a family business.
Leadership Behaviours
Planning
Article
Ethical values providing a financial fillip for Cornish surf brand
While not something that is traditionally implemented to boost the bottom line, ethical values have helped Finisterre stand apart from competition and boost sales.
Ambition
People & Team
Article
Boost the company culture with a lunch time activity
Lunch breaks can help boost team energy levels and integrate new team members quickly into the company culture, believes Shai Aharony, a business leader with lots of employee engagement experience.
Motivation
Planning
Article
How Chance & Counters used personal experience to carve out a niche
Board game café Chance & Counters was founded on a simple belief that most business owners can relate to – that something could be done better.
Create a distinct offering
Sales & Growth
Article
Coronavirus: Protecting customer relationships
There’s lots individual companies can be doing to protect customer relationships and revenue streams, even in cases where operations have had to be halted.
Marketing & Sales
People & Team
Article
Building a cost-effective training culture requires knowledge sharing
Developing an internal training culture is essential to keep employees engaged, motivated and productive. Be the Business spoke to three companies, each of which have taken different approaches to training staff.
Talent development
Leadership & Strategy
Article
How to build a self-managing business
Pete Fraser has never been one for micro-managing and has built a self-managing business that let's him get his head out of the sound more often than most.
Improve your own leadership capabilities
Digital Readiness
Article
Good customer service interactions can be PR gold
Whilst it should be approached with a degree of trepidation, perhaps – lest social media misinterpret your good intentions – it is sometimes the case that positive PR can come from a personalised response to a customer's query.
Digital Commerce