Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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Leadership & Strategy
Article
How to become a disruptive leader in a family business
We spoke with Barry Leahey MBE about what it means to be a disruptive leader – especially when you’re at the helm of a family business.
Leadership Behaviours
Leadership & Strategy
Article
Do you really know what makes your business remarkable?
Martin Morales, CEO and founder of Ceviche Family, shares his top tips for building a remarkable business built on memorable customer experiences.
Support your employees
People & Team
Article
Catering to modern day shoppers on the high street
Household names are falling in record numbers as brands fail to provide an offering that resonates with modern-day shoppers on the high street. But there is hope, if a different approach is taken.
Talent development
Digital Readiness
Article
Good customer service interactions can be PR gold
Whilst it should be approached with a degree of trepidation, perhaps – lest social media misinterpret your good intentions – it is sometimes the case that positive PR can come from a personalised response to a customer's query.
Digital Commerce
Leadership & Strategy
Article
A day in the life of former Cisco CEO Phil Smith
While the average working day of a top-level CEO is hard to nail down, Cisco’s Phil Smith had some tried and tested strategies to ensure his hours in the office and on the road were as efficient and effective as possible.
Leadership Behaviours
People & Team
Article
What happens when you think you’ve hired the wrong person?
If you discover you have hired the wrong person should you cut ties or take time to mould them into the worker you need?
Talent development
Planning
Article
Rapid innovation in a traditional sector
Lockdown for business owners Mark Holden and Tom Jenkinson mandated a period of rapid innovation – and a glimpse of an interesting new world.
Digital Readiness
Article
Delighting consumers with an innovative customer service strategy
From providing a direct link to the CEO to incentivising feedback, innovative customer service approaches are worth taking the time to devise and execute – as Be the Business found out.
Digital Commerce
Digital Readiness
Article
A skills plan that works just as well for older staff as it does for younger
With the age of retirement set to hit 66 by 2020, it’s vital that companies ensure a skills plan is in place that's as appropriate to people in their sixties as it is to those aged 16.
Digital Commerce
Planning
Article
What happens when your business plan runs off course?
A business plan is crucial to long-term success. Yet unexpected events can throw things off track. Here's what to do when things start going wrong.
Target Setting
Leadership & Strategy
Article
Meet two holiday parks leading progressive change in the tourism sector
Two award-winning holiday parks are putting the environment at the heart of their company vision and are delivering unforgettable customer experiences.
Communicate vision and values
People & Team
Article
SMEs need to develop career paths or risk losing staff
Small businesses have to establish viable career paths to retain staff. Three business leaders share the steps they’ve taken.
Talent development
People & Team
Article
Cancelling scheduled meetings boosts productivity and creativity
SME leaders are ditching scheduled meetings to boost productivity and creativity. We spoke to two business owners about the benefits and their advice.
Talent development
Digital Readiness
Article
It’s The Small Things: Graze CEO Anthony Fletcher
From humble beginnings to 500 staff, Graze is an amazing British business story. CEO Anthony Fletcher talks about the small decisions being made each day.
Develop the use of business data
People & Team
Article
Building a cost-effective training culture requires knowledge sharing
Developing an internal training culture is essential to keep employees engaged, motivated and productive. Be the Business spoke to three companies, each of which have taken different approaches to training staff.
Talent development
People & Team
Article
Match your company rewards with employee needs
PrivateFly, a private jet charter firm, goes beyond traditional perks and engages employees in the rewards strategy by offering customised benefits.
Motivation
Planning
Article
Balancing business ambition with setting unattainable growth targets
Finding the right balance between ambitious goals and unattainable growth targets is crucial to getting the best out of staff. Failure to reach a goal can damage motivation, yet targets are an incredibly powerful motivator. So, how should you approach setting them?
Ambition
Planning
Article
Coronavirus: Controlling fixed costs
It’s always good to control your fixed costs but, during the coronavirus outbreak, it could make all the difference to the survival of your business.
Digital Readiness
Article
Marrying structure and creativity to unlock business innovation
Having created the world’s first designer low-energy light bulb, Plumen had to think strategically about the way in which future business innovation would be cultivated.
Collaborative tools & analytics
People & Team
Article
From the coal face: Questioning the CEO about revenue expenditure
When a receptionist asked her CEO how the £172,000 they’d made last month was spent it prompted a closer at the company’s revenue expenditure and a resulting saving of 12 per cent the following month.
Performance management
People & Team
Article
Meet the family-run care home business going the extra mile to support staff
Lucy Craig is taking remarkable steps to support staff and reduce the stress they face as the impact of coronavirus continues to grow.
Leadership & Strategy
Article
Lessons in task delegation: the right and wrong approach
Business owners often wrestle with task delegation. Stepping away from tasks can be daunting. We spoke to three experienced founders about their approach.
Vision & Values
Planning
Article
12 hospitality trends you should pay attention to
Businesses that rest on their laurels seldom prosper, and perhaps nowhere is this more true than in the fast-moving hospitality sector.
People & Team
Article
Creating team leaders to maximise sales and profitability – stories from the beauty and hospitality worlds
As a business grows it gets harder and harder to stay on top of all day-to-day activities. Nurturing and empowering team leaders helps take some of the pressure off, as Be the Business found out.
Talent development