Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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Digital Readiness
Article
How to ensure ongoing personal development
The role of business leaders continually evolves as a company grows. This means you need to ensure ongoing personal development and continually learn new skills knows Lisa Forde, Director of Dotty about Paper.
Collaborative tools & analytics
People & Team
Article
Using role-play in job interviews helps test instinct
When finding staff with a industry passion and the right customer-facing skills became a challenge for Chance & Counters it used quirky job interviews.
Recruit to succeed
Planning
Article
The power of setting, hitting – and even missing – sales targets
Nikolay Piriankov, founder of engagement ring specialist Taylor & Hart, reveals how using sales targets has incentivised staff to give customers their happily ever after.
Target Setting
Sales & Growth
Article
Coronavirus: Protecting customer relationships
There’s lots individual companies can be doing to protect customer relationships and revenue streams, even in cases where operations have had to be halted.
Marketing & Sales
Sales & Growth
Video
Louise Fowler – Engaging your staff to deliver for your customers
Louise Fowler is chief customer and marketing officer at The Post Office. She explained the importance of your business focusing on delivering for customers.
Marketing & Sales
Planning
Article
12 hospitality trends you should pay attention to
Businesses that rest on their laurels seldom prosper, and perhaps nowhere is this more true than in the fast-moving hospitality sector.
Leadership & Strategy
Article
33 deliverables to stand out in the hospitality sector
Strategic planning is crucial to succeed in the competitive hospitality industry. Jon Yantin, a senior hospitality strategist at Stake Concepts, shares with us his framework for launching new businesses and reinvigorating existing ones.
People & Team
Article
Ashley Challinor: Finding the right role for me
After stints as cabin crew and running chalets in the French Alps, Ashley Challinor joined The Headland Hotel two years ago and set about finding the right role for her skill set.
Listen to employees
Leadership & Strategy
Article
How leadership skills programmes helped founders find focus
Two tech founders pursued executive education to improve their leadership skills. Learning from experts and peers proved to be an invaluable experience.
Leadership Behaviours
Sales & Growth
Article
Simplified customer interaction is key
It is important for companies to think about the way how their customers want to interact and make it as easy as possible.
Marketing & Sales
Digital Readiness
Article
Want to rid yourself of those pesky business admin burdens? Here are some great solutions
From balancing the company books to paying utility bills, business admin can start to become a real productivity drain. However, embracing technology automating processes means this needn’t always be the case.
Digital Commerce
Sales & Growth
Article
Three ways entering business awards can give you a competitive edge
Entering business awards might not be at the top of your to-do list, but we think it could be once you find out how three family business leaders gained an upper hand by doing so.
Marketing & Sales
Planning
Video
A business mentor gave me a sounding board for my ideas and decisions
A business mentor may seem formal, expensive or out of reach, but there have never been more opportunities to access an experienced individual to bounce ideas off in times of need and drive effective change.
Ambition
Leadership & Strategy
Article
Restaurant Nathan Outlaw shakes up industry norms
As the only two Michelin-starred fish restaurant in the UK, Ian Dodgson is always having to think about creative improvements at Restaurant Nathan Outlaw.
Support your employees
Sales & Growth
Article
Creating a business marketing strategy that stays relevant
From selling to millennials to leveraging new trends, a business marketing strategy is a process constantly under pressure and in need of innovation. Find out how five British SMEs have tackled the issue.
Marketing & Sales
Leadership & Strategy
Article
If you don’t think your business needs to improve you’re kidding yourself
Believing that a business, and the management team at the helm, should never stop trying to improve, Geometric Manufacturing managing director Paul Wenham explains why it can be such an effective outlook.
Leadership Behaviours
Planning
Article
Balancing business ambition with setting unattainable growth targets
Finding the right balance between ambitious goals and unattainable growth targets is crucial to getting the best out of staff. Failure to reach a goal can damage motivation, yet targets are an incredibly powerful motivator. So, how should you approach setting them?
Ambition
Sales & Growth
Article
Our customers need us – but we can’t get to them
Louise Hosking, founder of Hosking Associates, is rapidly moving the business – and sharing her industry knowledge – online for customers.
Manage customers proactively
Planning
Article
Creating a scalable and reassuring back-to-work plan
From working out its maximum safe occupancy to creating an induction document,…
Leadership & Strategy
Article
Do you really know what makes your business remarkable?
Martin Morales, CEO and founder of Ceviche Family, shares his top tips for building a remarkable business built on memorable customer experiences.
Support your employees
Leadership & Strategy
Article
Strong values can attract the right talent
Sustainable building supplies company EnviroBuild has found that the company's job ads are attracting the right talent and just the kind of people they want to work there.
Vision & Values
Planning
Article
Executive education is a powerful tool for leaders
Business leaders have to keep learning. Working with peers and the management team is important, but executive education also plays a crucial role.
Ambition
Planning
Article
Coronavirus: Insurance policies for SMEs
Coronavirus is the ultimate unforeseen event that insurance policies were designed for. However, what you might be covered for can be unclear.
Leadership & Strategy
Article
The honest leaders not afraid to admit they don’t know it all
While it may be tempting to lead from the front on all matters, honest leaders are those who recognise employees are often better at their role than they are – as two SME owners explained.
Leadership Behaviours