Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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Leadership & Strategy
Article
Stuck in a lift with 10 business leaders – what would you ask?
Series one of the It's The Small Things podcast featured ten small change champion CEOs, founders and leaders. Take a quick tour to find out was learnt.
Improve your own leadership capabilities
Digital Readiness
Article
Customers will always appreciate transparency
For energy suppliers Octopus, transparency to customers has been a priority since day one, and today when people have a complaint it is their CEO Greg Jackson whose email they will see when sending in details of whatever is bothering them.
Digital Commerce
Sales & Growth
Article
Creating a business marketing strategy that stays relevant
From selling to millennials to leveraging new trends, a business marketing strategy is a process constantly under pressure and in need of innovation. Find out how five British SMEs have tackled the issue.
Marketing & Sales
Leadership & Strategy
Article
A look at why productivity really matters for UK businesses
While many in the small and medium-sized business (SME) community might associate productivity with manufacturing and "output per hour", there are a number of less direct contributing factors.
Leadership Behaviours
Leadership & Strategy
Article
A business mentor re-united our family firm behind the same vision
With the third generation at family firm Carrs Pasties not finding things straightforward, mentoring turned out to be the experience-based support needed.
External Collaboration
Leadership & Strategy
Article
Lessons in task delegation: the right and wrong approach
Business owners often wrestle with task delegation. Stepping away from tasks can be daunting. We spoke to three experienced founders about their approach.
Vision & Values
People & Team
Article
Creating team leaders to maximise sales and profitability – stories from the beauty and hospitality worlds
As a business grows it gets harder and harder to stay on top of all day-to-day activities. Nurturing and empowering team leaders helps take some of the pressure off, as Be the Business found out.
Talent development
People & Team
Article
Are you managing your freelance team as effectively as possible?
While it often makes sense to engage with a freelance team or temporary workers, three creative SMEs tell what needs to be done differently – and what should remain the same - to get them working efficiently.
Talent development
Digital Readiness
Article
The most effective digital tools for growing businesses
The best business tools increase productivity and focus. Digital tools link teams, improve collaboration and act as personal organisers. We spoke to business owners about what’s worked for them.
Digital Commerce
People & Team
Video
Know your customers and inspire your people
Louise Fowler is chief customer and marketing officer at The Post Office, and has spent a quarter of a century working with some of Britain’s leading brands.
Talent development
Digital Readiness
Article
Making sure outside business influences drive business performance
The rapid pace of technological development means companies need to innovate to stay ahead. Tapping into outside business influences is essential to this process and can have a direct impact on company performance.
Collaborative tools & analytics
Planning
Article
Coronavirus: Rent, rates and business property
With the outbreak of coronavirus, many firms are facing the temporary closure of their primary business property. But there are some steps you can take.
Leadership & Strategy
Article
Ceviche: A restaurant that goes so much further than food and drink
Ceviche founder Martin Morales has created a brand that brings together all the elements of Peruvian culture he throught the UK was missing out on.
Communicate vision and values
Sales & Growth
Article
One size doesn’t fit all: Trunki’s method for identifying export markets
Most companies wait until they’ve conquered the domestic market before targeting export markets. But Trunki had to think quickly when requests grew.
Identify target markets
Leadership & Strategy
Article
33 deliverables to stand out in the hospitality sector
Strategic planning is crucial to succeed in the competitive hospitality industry. Jon Yantin, a senior hospitality strategist at Stake Concepts, shares with us his framework for launching new businesses and reinvigorating existing ones.
Digital Readiness
Article
Using collaborative tools to provide evidence-based business improvements
From smartphone-based features to digital conferencing options, collaborative tools are helping streamline and improve a wide variety of business-critical processes – with increased productivity and better innovation at the heart of it all.
Digital Commerce
Planning
Article
Rapid innovation in a traditional sector
Lockdown for business owners Mark Holden and Tom Jenkinson mandated a period of rapid innovation – and a glimpse of an interesting new world.
Planning
Article
SMART goals translate strategy into tangible targets
The SMART goals framework ensures objectives are meaningful. We look at best practice for creating, embedding and tying goals to the company’s mission.
Target Setting
Planning
Article
Coronavirus: Pivoting your business
With social distancing guidelines likely in place for months, many of you may be thinking about a plan B – pivoting your business for a temporary period.
Planning
Article
Cash flow management: You know how to do it, but can you do it in a crisis?
Our crib sheet brought together 15 steps to cash flow management best practice. Now, we've asked some finance experts what they're saying to SME clients.
Leadership & Strategy
Article
Go behind the scenes at The Headland Hotel
It’s one of the most iconic hotels in all of Cornwall, with a history dating back over 100 years, but Darryl Reburn and the team at The Headland Hotel have a decidedly modern approach to business.
Leadership Behaviours
Digital Readiness
Article
Good customer service interactions can be PR gold
Whilst it should be approached with a degree of trepidation, perhaps – lest social media misinterpret your good intentions – it is sometimes the case that positive PR can come from a personalised response to a customer's query.
Digital Commerce
People & Team
Video
Making the employee appraisal process about personal development targets
Rather than making the appraisal process about how staff are performing by measuring them against metrics and targets, SC Group is prioritising personal development.
Talent development
Planning
Article
A step-by-step guide to getting your business open for business again
With the government publishing plans to enable certain sectors in England to open for business again, here are some important steps to consider.