Honing the company offering using customer feedback
While there have never been more ways for comments – be it positive or negative – to be given on products or services, customer feedback can be a powerful tool, if used wisely.
Marketing and sales
From the coal face: Changing the way an employee rewards process works
When management charged Francesca Bull and her two colleagues with bettering the company’s employee rewards system the small team took things one step further and set about addressing other concerns and ideas they had.
Creating an environment that welcomes suggestions and objective feedback
Businesses which fail to provide a way for staff to provide objective feedback on their working world are missing out on a wealth of insight that would help drive productivity.
Tried and tested approaches to deal with staff missing targets
Be the Business spoke to three forward-thinking SMEs about the strategies employed to both identify when staff are missing targets, and get them back on track.
Making the employee appraisal process about personal development targets
Rather than making the appraisal process about how staff are performing by measuring them against metrics and targets, SC Group is prioritising personal development.