Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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Planning
Article
The power of setting, hitting – and even missing – sales targets
Nikolay Piriankov, founder of engagement ring specialist Taylor & Hart, reveals how using sales targets has incentivised staff to give customers their happily ever after.
Target Setting
Planning
Article
The secret to hospitality success? Creating a welcoming space
Many board game cafés have a reputation for being unwelcoming to gaming newcomers. Chance & Counters set out to become a different kind of business.
Create a distinct offering
Digital Readiness
Article
Prioritising new business development
Yash Dubal, founder of A Y & J Solicitors, has chosen to seize the moment and come out fighting with exciting new business development and a marketing push.
Sales & Growth
Article
Simplified customer interaction is key
It is important for companies to think about the way how their customers want to interact and make it as easy as possible.
Marketing & Sales
Leadership & Strategy
Article
I felt like I was in my dad’s shadow
It took Liz Davis a long time to realise she didn’t need to be her dad after taking over the family business – she just needed to be herself.
Improve your own leadership capabilities
Leadership & Strategy
Article
How leadership skills programmes helped founders find focus
Two tech founders pursued executive education to improve their leadership skills. Learning from experts and peers proved to be an invaluable experience.
Leadership Behaviours
Sales & Growth
Article
How multiple product lines can be a more successful approach
While it may be tempting to focus on a few product offerings to really nail the proposition and offering, Be the Business spoke to five businesses not afraid to go big with their product lines to test and learn from customer feedback.
Expanding & Exporting
Leadership & Strategy
Article
Go behind the scenes at The Headland Hotel
It’s one of the most iconic hotels in all of Cornwall, with a history dating back over 100 years, but Darryl Reburn and the team at The Headland Hotel have a decidedly modern approach to business.
Leadership Behaviours
Leadership & Strategy
Article
The honest leaders not afraid to admit they don’t know it all
While it may be tempting to lead from the front on all matters, honest leaders are those who recognise employees are often better at their role than they are – as two SME owners explained.
Leadership Behaviours
People & Team
Video
Chris Blade of Cumbria Crystal sets his team a one per cent productivity challenge
Chris Blade is managing director of Cumbria Crystal, a manufacturer of bespoke crystal in Ulverston in the Lake District. Cumbria Crystal is the last producer of completely hand-blown and hand-cut, full-lead, luxury English crystal in the United Kingdom.
Talent development
Sales & Growth
Article
Diversifying revenues through an outdoor cinema and survival courses
While it may have be tempting to focus on the core offering, Luton Hoo Hotel's efforts in diversifying revenues is a great lesson in not being afraid to experiment with new offerings, as general manager Matthew Long explained.
Marketing & Sales
Leadership & Strategy
Article
Your best lockdown decisions – We ask 18 business leaders to reflect
Be the Business asked 18 SME leaders to tell us the most impactful lockdown decisions they’ve made since the coronavirus outbreak began.
Digital Readiness
Article
Don’t use outsourcing to hide from a problem
Outsourcing should never be used as a way to blindly hand ownership of a problem to someone else knows Dave Walker, director of technology at storage specialist Lovespace.
Digital Commerce
Leadership & Strategy
Article
How to handle a 650 per cent surge in demand
Creative Nature founder Julianne Ponan looks back at the the surge in demand the busienss has had since the start of the coronavirus pandemic.
Digital Readiness
Article
How to ensure ongoing personal development
The role of business leaders continually evolves as a company grows. This means you need to ensure ongoing personal development and continually learn new skills knows Lisa Forde, Director of Dotty about Paper.
Collaborative tools & analytics
Leadership & Strategy
Article
Ask how employees can help define the vision
At data firm Viga, founder Lewis Reeves wanted to ensure the company values were approachable and so got everyone involved helping define the vision.
Vision & Values
Leadership & Strategy
Article
Lessons in task delegation: the right and wrong approach
Business owners often wrestle with task delegation. Stepping away from tasks can be daunting. We spoke to three experienced founders about their approach.
Vision & Values
Leadership & Strategy
Article
Customer feedback keeps Polhawn Fort ahead of trends
Sarah Turpitt, General Manager of the Polhawn Fort stays ahead of the trends by listening to customer feedback and collaborating with local producers.
Leadership Behaviours
Digital Readiness
Article
Outsourcing a business task can help you work out what you really want
Outsourcing is a great way for business owners to work out what success feels like for any given task knows Zoe Cunningham, MD of software development specialist Softwire.
Digital Commerce
Sales & Growth
Article
Researching new markets? How asking your rivals for help can work
Next time you’re researching new markets before moving into a new sector or geography who will you consult? Will it be a research company, a marketing agency or simply Google? There are other options out there.
Expanding & Exporting
Leadership & Strategy
Article
Continuous improvement: Why it’s important to not just change for change’s sake
While it may be tempting to fully embrace the continuous improvement mantra, Be the Business found out why change for change's sake can sometimes be damaging and detrimental to progress.
Leadership Behaviours
Sales & Growth
Article
Honing the company offering using customer feedback
While there have never been more ways for comments – be it positive or negative – to be given on products or services, customer feedback can be a powerful tool, if used wisely.
Marketing & Sales
Leadership & Strategy
Article
Struggling SMEs brush up on survival skills
A look at SMEs which are struggling to survive following a decline in revenue and a drop in customer demand during the coronavirus pandemic.
Leadership Behaviours
Leadership & Strategy
Article
How to find work-life balance in family businesses
Family businesses provide a feeling of togetherness but differences in opinion can wreak havoc on relationships. Business owners share their advice.
Leadership Behaviours