In trying to be a friend to each of his employees one business leader ultimately found it harder to have the difficult conversations when they did arise.
When building a new team there is often the natural inclination to be an employee’s friends. But many bosses struggle as the organisation expands and they need to establish a more overtly senior role.
John Armstrong, co-founder of North-East of England-based print specialists Custom Planet, commented: “I initially had the view that the happier people are, the better they will work – and I am still a subscriber of this theory. However, I definitely took it too far in terms of a ‘friendship’ approach.
“Over time I began to realise that it made things a lot more difficult to question an individual’s performance, encourage them to change or ask for more effort or working hours.”