It pays to talk about underperformance

When underperformance has been identified then the best approach is to discuss with employees why they are struggling shares Sarah Penn, Chief Executive of Outstanding Branding.  

“If an employee is missing a target, then they will be invited to a weekly meeting with their sales manager to determine a ‘path route’ to getting them on track,” said Penn.  

“We try to find out whether they are using their time most effectively, if we are asking too much from them or giving them too much work?” Penn adds that sometimes it is hard for people to step up and say ‘Help!’  

“If needed, we have a business coach on a retainer who can come in once a month and take either group or individual sessions to help them work in a more timely and efficient manner.” Conversations help to identify and rectify any problems that are being experienced.

Keen to read other approaches for staff underperformance? Find out about the progress plan.