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Are your coronavirus-led technology changes legally compliant?
Find out whether your recent technology changes, whether its relating to data collection or communication tools, are…
Housekeep’s simple spreadsheet identified the reasons for customer churn
One of the first things Housekeep did at the start of the crisis was to change how customers cancelled their accounts.…
Lux Afrique realised it was now or never for a new platform
When the popularity of online shopping increased, Lux Afrique founder Alexander Amosu realised it was time to launch…
Lux Afrique moved from PPE to luxury ecommerce in six months
Lux Afrique survived lockdown by supplying PPE and face masks to clients, but founder Alexander Amosu knew there were…
How Housekeep’s focus moved from customer acquisition to retaining staff
When Housekeep's active users dropped at the start of lockdown, the company's focus quickly switched to finding…
A tweak to online tools is helping Housekeep retain customers
Letting customers cancel accounts online meant Housekeep couldn’t pinpoint the exact reason people were leaving. A…