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How do I improve the communication in my business?

Leadership & Strategy questions

It’s well known that communication is king, but what does that actually mean? Effective communication is much more than talking – it’s about knowing when to listen as well as speak, the tone to adopt and being ready to receive feedback too. Often leaders think their approach to this vital discipline is good because they communicate a lot, but this alone isn’t enough and it’s an area in constant need of attention.

Ways to help you deal with it:

Action plan

Creating a set of company values

Effort : Medium

Impact : Medium

Company values can act as a motivator for staff and give them a strong sense of purpose. Follow these five steps to create a set of company values.

ACTION PLANS are a structured list of steps designed to help you approach tackling a particular business challenge.

We explain why each step is important
Customise by setting your own completion dates and assign tasks
Helpful tools are provided for certain steps
A downloadable PDF version of each action plan is available

Action plan

Embed your vision and values in your culture

Once you’ve set your company values, how do you embed them within the culture and keep them front and centre of your business?

Action plan

Creating a culture of effective communication

Effort : Medium

Follow this action plan to establish clear lines of communication in the workplace and encourage better collaboration across your team.

Action plan

Identifying communication barriers in your business

Fixing issues with communication will prevent bottlenecks and make your team more productive. Follow our five-step plan to get started.

Action plan

Encouraging employees to provide feedback

Getting honest feedback from employees is important if you want to develop as a leader and run your business or department effectively.

Action plan

Assessing your own strengths and weaknesses

Effort : Medium

Knowing your strengths and weaknesses creates an opportunity for you – and your business – to grow. Our five-point plan will get you started.

Action plan

Setting expectations during delegation

Clearly setting expectations when delegating can alleviate your anxiety and give your employees the best chance of succeeding.

Action plan

Applying external learnings to your business

Effort : Medium

Impact : Medium

It’s vital to scrutinise the advice you receive and decide what’s suitable before you apply external learnings to your business.

Guide

An introduction to improving communication within your business

Poor communication in a business can impact everything from employee morale to productivity. Here's how to improve it.

GUIDES break a challenge down, providing important context and real-world experiences.

Based on SME experiences, not corporate jargon
Filled with real-world stories
Achievable steps every business can take

Other support that's available

Improve your communication

Improve your communication

Follow these 13 steps from Officevibe to improve communication across your workplace.

Communication fun and games

Communication fun and games

Developing communication skills doesn’t have to be boring, as these fun games and exercises from Positive Psychology prove.

How other businesses have tackled something similar

Gemma Screen, Extract Coffee

Real business story

How to work with staff to create and codify company values

Find out how defining and codifying the company's unique culture helped retain staff and drive business forward at Extract Coffee.

Naomi, Reboot Online

Real business story

Resolving internal communications problems brings business benefits

Change can be the catalyst that challenges the existing ways companies communicate internally. Reboot Online made sure junior team members had the support they needed when working remotely.

Udhi Silva - Snaffling Pig

Real business story

Staff perform better when they’re engaged with your company’s vision and values

Engaging staff with the company vision and values has driven significant improvements for both Snaffling Pig and Sellick Partnership.

The questions lots of businesses are trying to answer

What issue is keeping you awake at night? A bit of targeted support is often all you need to overcome those challenges.

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Digital

How can I improve the digital presence my business has? How should I go about collecting data to improve my business? How should I use the data I have to improve decision making? How can I streamline and automate some of our business processes? How do I work out the best digital sales channels to use? How do I assess and choose the right technology to improve business operations? How do I effectively seek external digital support? How can I understand what digital tools or support my business needs? How do I know if my technology is robust enough for growth? How should I best budget and plan for new technology investments?

Leadership & Strategy

How do I learn to become a better leader? How do I improve the communication in my business? How do I get staff interested in our vision and values? How can I reflect on my own strengths and weaknesses as a leader? How do I give my team autonomy and get better at delegating? As a leader, how do I learn to trust others within my organisation? How do I apply learnings from other businesses to my own company? How should my role as a business leader evolve with the company’s growth? How can I balance short-term needs with long-term targets? How do I get better at noticing and reacting to warning signs?

People & Team

How can I improve my hiring and onboarding practices? How can I develop the skillsets of my workforce? How can I develop career paths for my staff? How can I run a better appraisals process? How should I performance manage my staff? How do I deal with a challenging member of staff? How can I increase staff engagement and motivation? How can I keep my best members of staff? How do I manage an effective remote workforce? How can I reduce employee turnover?

Planning

How do I better inform my business plans? How do I know when to scale up my business? How can I define and communicate my vision for success? How do I ensure my business can navigate a dip in trading? How do I know when to invest in my business? How can I get better at looking internally at my business? How can I get staff interested in the financial situation? How can I make my business more resilient to change? How can I balance ambition with setting realistic goals? How can I work out what required skillsets are missing in the business?

Sales & Growth

How can we develop new products and services? How do I develop a clear unique selling point? How can we better serve our most loyal customers? How do I financially plan for new opportunities? How do I build a network to support my business? How can I get a better return on investment from my marketing? How can I identify new customers to target? How do I create targets and KPIs for my staff? How do I make sure my team and processes are ready for growth? How do I benchmark my business against competitors?