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Leadership & Strategy
Quick Tip
Encourage employee suggestions and feedback
How to engage employees in your business culture and performance.
Leadership Behaviours
Planning
Quick Tip
Find affordable technology suppliers
How to make ambitious investments in new technology.
Ambition
Leadership & Strategy
Quick Tip
Use a reliable and structured problem-solving methodology to help solve problems
How to take a structured approach.
Leadership Behaviours
People & Team
Quick Tip
Optimise your recruitment strategy
How to ensure you recruit to succeed.
Talent development
Digital Readiness
Quick Tip
Recognise that digital is not merely an IT support function
How to put digital at the heart of your business.
Digital Commerce
Leadership & Strategy
Quick Tip
Find a mentor who can help provide an objective view and effective advice
How to engage with mentors or use advice.
Leadership Behaviours
People & Team
Quick Tip
Link rewards to performance
How to recognise effort in different ways.
Motivation
Digital Readiness
Quick Tip
Work with government-backed innovation groups
How to cultivate external contacts to develop new offerings.
Collaborative tools & analytics
Digital Readiness
Quick Tip
Make the customer journey easier and simpler
How to adopt digital for customer management.
Digital Commerce
Leadership & Strategy
Quick Tip
Lead and implement change effectively
How to take a structured approach.
Leadership Behaviours
Leadership & Strategy
Quick Tip
Formulate good values with staff
How to create a meaningful vision or set of values.
Vision & Values
Digital Readiness
Quick Tip
Devise an incident response plan to take after a breach
How to develop the use of business data.
Digital Commerce
Leadership & Strategy
Quick Tip
Use a mentor effectively
How to engage with mentors or use advice.
Leadership Behaviours
People & Team
Quick Tip
Integrate goals or key performance indicators (KPIs)
How to define “good” performance.
Performance management
People & Team
Quick Tip
Develop an effective staff onboarding process
How to ensure you recruit to succeed.
Talent development
Planning
Quick Tip
Communicate your USP to customers
How to create a distinct offering.
Ambition
People & Team
Quick Tip
Open up the feedback process
How to motivate and engage your employees.
Motivation
Planning
Quick Tip
How to keep up with technological changes
How to create a distinct offering.
Ambition
Digital Readiness
Quick Tip
Ring-fence spending on research and development annually
How to establish a research and development budget and strategy.
Collaborative tools & analytics
Digital Readiness
Quick Tip
Create a vision of your industry to guide your business
How to adopt general ICT solutions.
Digital Commerce
Leadership & Strategy
Quick Tip
Write down your vision for your business
How to create a meaningful vision or set of values.
Vision & Values
Planning
Quick Tip
Create your company’s USP
How to create a distinct offering.
Ambition
Planning
Quick Tip
Ensure targets are clearly defined
How to develop a target-setting process.
Target Setting
Digital Readiness
Quick Tip
Have a research and development plan with actionable steps
How to establish a research and development budget and strategy.
Collaborative tools & analytics