Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
Leadership
Video
Plans, processes and people – the three Ps of successful delivery
John Lucas is COO at Tharsus, a robotics firm in Northumberland. He told Be the Business about the three Ps of delivery: plans, processes and people.
Vision and values
Operational efficiency
Video
Know your customers and inspire your people
Louise Fowler is chief customer and marketing officer at The Post Office, and has spent a quarter of a century working with some of Britain’s leading brands.
Shop floor management
Future planning
Article
Marrying structure and creativity to unlock business innovation
Having created the world’s first designer low-energy light bulb, Plumen had to think strategically about the way in which future business innovation would be cultivated.
Innovation
Digitisation
Article
Automating manufacturing to compete on a global scale
Despite a few false starts, midlands manufacturer JJ Churchill is committed to taking a gamble and making big investments in new productivity-focused strategies.
Business operations technology
Employee engagement
Video
Matthew Thomson of Fifteen Cornwall says drawing on your team’s knowledge can drive up productivity
Matthew Thomson of Fifteen Cornwall explains how important it is to draw on your employees’ expertise – especially what they know about your customers.
Talent development
Leadership
Article
Management behaviour: Work amongst staff or hide away?
As one of the most visible manifestations of management behaviour, the location a leader chooses to place themselves within an office environment can have a big impact on politics and productivity.
Management behaviours
Operational efficiency
Article
Getting the best out of a workforce means not pigeonholing staff
Giving employees specific titles, roles and tasks may be tempting from an operations point of view, but by not pigeonholing staff two particular businesses have unlocked creativity and cultivated a collaborative approach to working.
Labour agility
Digitisation
Article
Embracing “productivity to survive” helped one firm compete with multinationals
Wanting to free up more time so the business can target winning more work, Spencer Fereday talks Be the Business through his efforts to become more productive and compete with multinationals in a very challenging sector.
Business operations technology
Digitisation
Video
How digitally simulating your business can transform productivity
Andrew Peters tells us that using digitalisation tools to simulate your business can create step changes in productivity by helping you to see whether your processes are aligned with your value streams.
Business operations technology
Employee engagement
Article
Meet the businesses that pool employee evaluation
Regularly evaluating the performance of your staff can help a business better meet individual and collective targets. We talk to two companies developing new employee evaluation techniques to engage with staff about their tasks and expectations.
Performance management
Commercial excellence
Article
Honing the company offering using customer feedback
While there have never been more ways for comments – be it positive or negative – to be given on products or services, customer feedback can be a powerful tool, if used wisely.
Marketing and sales
Leadership
Article
A look at why productivity really matters for UK businesses
While many in the small and medium-sized business (SME) community might associate productivity with manufacturing and "output per hour", there are a number of less direct contributing factors.
Management behaviours
Future planning
Article
The power of setting, hitting – and even missing – sales targets
Nikolay Piriankov, founder of engagement ring specialist Taylor & Hart, reveals how using sales targets has incentivised staff to give customers their happily ever after.
Targets
Commercial excellence
Article
Countries in focus: How the Irish economy took a hit but came out the other side fighting fit
It’s weathered crippling recessions and struggled with an uncompetitive currency, but now the Irish economy is booming and producing highly-productive small and medium-sized businesses.
Expanding and exporting
Operational efficiency
Article
Practical operational changes made Start-rite 83 per cent more efficient
It’s a family-owned shoe brand that has been around since the end of the 18th century, but it took an outsider’s perspective to truly prepare Start-rite for the rise of ecommerce.
Continuous improvement
Operational efficiency
Article
The honest leaders not afraid to admit they don’t know it all
While it may be tempting to lead from the front on all matters, honest leaders are those who recognise employees are often better at their role than they are – as two SME owners explained.
Continuous improvement
Employee engagement
Video
Chris Mayne of Forsberg Services says it’s your culture which delivers your strategy
Chris Mayne is operations director at Forsberg Services, an engineering company based in Lancaster which specialises in producing high-precision navigation solutions for businesses across a range of sectors, including automotive, container ports, telecommunications and defence.
Motivation
Employee engagement
Article
Experimenting with cost-effective perks and rewards
Providing perks and rewards to employees can help create a happier, more motivated and united workforce. Be the Business spoke to three companies about what is offered – from office ski-trips to street parties, and from health monitors and pension provision.
Motivation
Digitisation
Article
Delighting consumers with an innovative customer service strategy
From providing a direct link to the CEO to incentivising feedback, innovative customer service approaches are worth taking the time to devise and execute – as Be the Business found out.
Business operations technology
Employee engagement
Article
How to monitor your best performing staff and empower them
While most focus may go on dealing with members of staff not pulling their weight, business leaders must be careful to not ignore their best performing staff who are the most important assets.
Talent development
Leadership
Article
Productive meetings – Ditch mobiles and risk being kicked out
They’re critical for communication and collaboration, but what is the secret to productive meetings? Be the Business showcases eight innovative and original approaches to driving efficiencies.
Management behaviours
Future planning
Article
Getting your staff interested in business turnover and profit
Financial indicators like turnover and profit can feel like abstract ideas to employees, particularly if they aren’t non-revenue generating. Yet every staff member has an impact on company performance.
Targets
Future planning
Article
Setting long-term landing zones helps drive business growth
Landing zones help define what the success of a company looks like in the long-term. Providing focus for the management team and helping drive motivation at every level of an organisation.
Ambition
Leadership
Article
The different interpretations of vision and values in business
They're discussed a lot in terms of their importance in setting a successful strategy, but interpretations of vision and values are often unique to each company and leader. Be the Business digs a little deeper.
Vision and values