Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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People & Team
Article
How to break the culture of presenteeism in a busy workplace
Presenteeism is soaring in British businesses. Leaders share their advice on to tackle the issue before it causes stress or burnout.
Motivation
Sales & Growth
Article
Honing the company offering using customer feedback
While there have never been more ways for comments – be it positive or negative – to be given on products or services, customer feedback can be a powerful tool, if used wisely.
Marketing & Sales
People & Team
Article
Be innovative to retain your best staff
Keeping talented staff members in your company means accepting that traditional working conditions and standards may no longer apply, believes entrepreneur Callum Negus-Fancey.
Talent development
Planning
Article
A design process tapping into customer needs to develop products
Whether it's launching a new product or improving an existing one, market research is essential. Trunki puts customers at the heart of its design process.
Change your mindset around future planning
Planning
Article
Rapid innovation in a traditional sector
Lockdown for business owners Mark Holden and Tom Jenkinson mandated a period of rapid innovation – and a glimpse of an interesting new world.
People & Team
Video
Chris Blade of Cumbria Crystal sets his team a one per cent productivity challenge
Chris Blade is managing director of Cumbria Crystal, a manufacturer of bespoke crystal in Ulverston in the Lake District. Cumbria Crystal is the last producer of completely hand-blown and hand-cut, full-lead, luxury English crystal in the United Kingdom.
Talent development
Planning
Article
Coronavirus: Controlling fixed costs
It’s always good to control your fixed costs but, during the coronavirus outbreak, it could make all the difference to the survival of your business.
People & Team
Article
Software helps us track staff performance daily
Brain Lonsdale has invested in project management software to help better monitor staff performance, and now has daily productivity insights.
Performance management
Digital Readiness
Article
Why a CRM system isn’t just for making sales
Often thought of as a corporate luxury, a CRM system is a tool facilitating sound communication between a business – both large and small – and its customers.
Digital Commerce
Leadership & Strategy
Article
Go behind the scenes at The Headland Hotel
It’s one of the most iconic hotels in all of Cornwall, with a history dating back over 100 years, but Darryl Reburn and the team at The Headland Hotel have a decidedly modern approach to business.
Leadership Behaviours
Leadership & Strategy
Article
Meet two holiday parks leading progressive change in the tourism sector
Two award-winning holiday parks are putting the environment at the heart of their company vision and are delivering unforgettable customer experiences.
Communicate vision and values
Planning
Article
SMART goals translate strategy into tangible targets
The SMART goals framework ensures objectives are meaningful. We look at best practice for creating, embedding and tying goals to the company’s mission.
Target Setting
Leadership & Strategy
Article
What a butcher can learn from a steel supplier
Sharing common business problems has brought companies from very different backgrounds together and begun to form long-lasting support networks.
Seek external advice
Digital Readiness
Article
Seconding employees from other businesses to drive innovative thinking
Seconding employees offers a fresh perspective and boosts personal development. It’s a win-win-win opportunity, so why are secondments so rare?
Collaborative tools & analytics
People & Team
Article
Focus on your people’s talent, and it’s impossible for competitors to copy you
Faced with a personnel predicament after Optimity secured a funding injection, Anthony Impey decided to train up his existing people talent rather than hire cookie-cutter staff.
Talent development
Leadership & Strategy
Article
Three successful coronavirus-led business pivots
With continuity a thing of the past, all leaders will need to be thinking about business pivots. We look at how three shifts produced quick results.
Leadership & Strategy
Article
It’s The Small Things: Detox Kitchen founder Lily Simpson
Detox Kitchen founder Lily Simpson shares the challenges of running a food business – from avoiding trends trap to learning to trust your instincts.
Structure your approach
Planning
Article
How one founder is giving a helping hand where it’s needed most
When one of his clients ordered more work, Jublo founder Joshua Atkins saw the chance to do his bit in a time of crisis.
People & Team
Article
How businesses in the hospitality market are thinking differently
Two different hospitality firms explain why a sense of community helps stand out and how bringing luxury services to people's doors makes the difference.
Talent development
People & Team
Article
Using role-play in job interviews helps test instinct
When finding staff with a industry passion and the right customer-facing skills became a challenge for Chance & Counters it used quirky job interviews.
Recruit to succeed
Sales & Growth
Article
Why some businesses are selling internationally more than domestically
Despite Britain abandoning its target of £1tn in exports by 2020, Be…
Expanding & Exporting
Leadership & Strategy
Article
Practical operational changes made Start-rite 83 per cent more efficient
It’s a family-owned shoe brand that has been around since the end of the 18th century, but it took an outsider’s perspective to truly prepare Start-rite for the rise of ecommerce.
Leadership Behaviours
People & Team
Article
From the coal face: Questioning the CEO about revenue expenditure
When a receptionist asked her CEO how the £172,000 they’d made last month was spent it prompted a closer at the company’s revenue expenditure and a resulting saving of 12 per cent the following month.
Performance management
Leadership & Strategy
Article
How to build a self-managing business
Pete Fraser has never been one for micro-managing and has built a self-managing business that let's him get his head out of the sound more often than most.
Improve your own leadership capabilities