Tom Ross shares his experience as a leading hotelier at the helm of brands including The Pig Hotel Group and Hotel du Vin, focusing on why people are key.
As part of our Cornwall Hospitality Leaders Network masterclass series, Tom Ross revealed how The Pig Hotels Group’s approach to employee engagement and talent development differs so much when compared with the rest of the industry.
Speaking to a room full of Cornish hospitality business leaders, Ross looked back through a career spent in locations as far flung as The French Laundry in California. The hotelier places a big emphasis on ensuring each employee at the soon to be eight locations The Pig Hotel Group has is trained across multiple skill sets and takes an active interest in parts of the business outside of their day-to-day responsibilities.
We’ve pulled together a highlights video featuring some of the most valuable pieces of advice Ross shared. Learn from his approach to recruitment, training new staff, incentivising your best and having the entire team come together to create a customer experience people return to time and time again.
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