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Planning
Article
We improved our efficiency to stick to our growth targets
When you grow your business, how do you keep up with customer expectations around speed of service? Anchor Vans developed a visual T-cards system for staff.
Improve internal systems
Planning
Article
Our office location restricted growth, so we invested in our firm’s future
The prospect of moving your business to a new site can feel daunting, but Diamond Interiors saw it as an investment in their future.
Invest in future goals
Digital Readiness
Article
Cutting-edge automation boosted our handcrafted processes
Automating processes is a great way to save your business time and money. However, for Mackinnon & Saunders, it was crucial not to sacrifice quality for the sake of speed.
Take advantage of new technology
Leadership & Strategy
Article
We codified our culture to successfully expand to new locations
To expand your business, try to get your cultural values out of your head and into a format you can share with everyone else. See how Chance & Counters did it.
Keep values across different locations
Leadership & Strategy
Article
Our cross-training programme has upskilled the team and boosted retention
Encouraging staff to mentor each other helped The Stag Company cope with staff absences and boost team morale.
Develop an internal training programme
Planning
Article
We took a risk and changed business direction
To succeed in a new market, Natterbox needed to create fresh goals and ensure staff were invested enough to buy into them across the different departments.
Ensure employees buy in to targets
People & Team
Article
Allowing staff to innovate took the business in new directions
When you get stuck in a rut, how do you re-energise your business? Online gift company Prezzybox found that innovation started with its staff.
Encourage staff innovation
Digital Readiness
Article
To attract customers to our online brand, we added trust-building features
How do you get customers to leave a lifelong brand and try something new? Subscription brand Waldo found the answer.
Encourage trust online
Sales & Growth
Article
Staggering hires helped us do marketing properly
Forecasting firm Futrli found it hard to coordinate marketing with no dedicated team and little budget. Those without the right skills were plugging gaps.
Set a marketing strategy
Sales & Growth
Article
Creating innovative tech? Tick. Making it commercial? Tricky
Concrete Canvas invented an innovative new textile, but faced a race against time to create demand before their funding ran out. Here's how they did it.
Identify commercial opportunities
Digital Readiness
Article
An automated system helped direct our customers to the relevant expert
How do you convert website traffic into customers? Telecoms World used an automated callback system to increase their conversion rate and improve customer satisfaction.
Improve the efficiency of your customer service
Digital Readiness
Article
We found a digital solution to reduce our drivers’ fuel wastage
Reducing fuel wastage across a large fleet of drivers comes down to changing driver behaviour. First Mile turned to technology to help.
Digitise your internal systems
Leadership & Strategy
Article
We rolled out a profit share scheme to reward staff commitment
MI Supplies wanted to find a way to reward staff commitment and help them place long-term relaionships over short-term profit. It settled on a profit share.
Reward commitment to vision and values
Leadership & Strategy
Article
Our business is global, but managing a team working remotely is tough
As Formula Botanica has grown it has struggled to find people who won’t “wither” working remotely across England, Belgium, Slovakia and Brazil.
Support your employees
Leadership & Strategy
Article
We encouraged staff to innovate by giving them the freedom to fail
When growth started to stifle innovation, Beer Hawk created a system that celebrated failure.
Empower employees to take ownership
Sales & Growth
Article
Our sales team chased corporate customers, then succeeded in a niche
When PracticeWeb's sales team realised they were spending time on pitches they couldn't win, they went back to the drawing board to define their key client personas.
Train your sales force
People & Team
Article
We stopped trying to shoehorn people into a role needing filled
Rattan Direct had been guilty of shoehorning someone into an in-house role they don’t really want or settling for a new hire who lacked the right skills.
Recruit to succeed
People & Team
Article
Our investment in company culture motivates our 300-strong team
How do you keep service consistent when you have 300 staff across 11 sites? London-based cafe Grind focuses on hiring people who are already brand ambassadors.
Develop hiring processes that maintain motivation
Leadership & Strategy
Article
We had to build machine learning capabilities without sector expertise
Streetbees believed machine learning could unlock the value of the market research it was doing for clients, but didn’t have the sector expertise needed.
Establish R&D budget and strategy
Sales & Growth
Article
A blow to supermarket sales made us reevaluate our growth strategy
Relying too heavily on one revenue stream can be fatal for a business. Pieminister changed direction when its supermarket sales took a hit.
Diversify your income stream
Digital Readiness
Article
We used collaborative tools to make remote working a success
When SmarterQueue scaled up, the company invested in collaborative tools to build a remote workforce.
Establish processes for remote working
Leadership & Strategy
Article
Our company values meant something different to everyone
Fordway learned that its company values meant something different to each employee. Here's how they got staff involved in updating and designing new ones.
Create meaningful vision and values
Sales & Growth
Article
We lost sight of how important managing customers proactively is
When customer issues started slipping under the radar, Arthur Online took a proactive approach to their customer service.
Manage customers proactively
Leadership & Strategy
Article
Engaging our customer service team has kept staff turnover low
Faced with a tough market and limited hiring options, Joseph Turner opted for a system of total transparency with staff.
Encourage staff to share opinions