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Leadership & Strategy
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As the company grew, we stopped talking about our business values
Accountancy firm The Wow Company found that as the company grew, the visibility of company values suffered and it began hiring what looked good on paper.
Communicate vision and values
Planning
Article
We improved our efficiency to stick to our growth targets
When you grow your business, how do you keep up with customer expectations around speed of service? Anchor Vans developed a visual T-cards system for staff.
Improve internal systems
People & Team
Article
Upskilling our workforce revived staff motivation
It can be tough to prevent stagnation with long-term staff, but LAC Conveyors & Automation found a strategy to breathe new life into the business.
Challenge your employees
Leadership & Strategy
Article
Understanding our value was the key to successful collaboration
When it comes to collaboration, there’s plenty of risk for a small business. Recognising its worth helped Interactive Scientific to even the playing field.
Know your company's value
Leadership & Strategy
Article
We had to build machine learning capabilities without sector expertise
Streetbees believed machine learning could unlock the value of the market research it was doing for clients, but didn’t have the sector expertise needed.
Establish R&D budget and strategy
Planning
Article
To take on a British giant we focused on solving customer problems
Hometree realised early on that it would need a key point of differentiation to tackle competitor British Gas – truly addressing customer problems.
Create a distinct offering
Digital Readiness
Article
We found a digital solution to reduce our drivers’ fuel wastage
Reducing fuel wastage across a large fleet of drivers comes down to changing driver behaviour. First Mile turned to technology to help.
Digitise your internal systems
Sales & Growth
Article
Moving beyond paid acquisition broadened our marketing reach
For BusinessComparison, it didn’t pay to put all its efforts into one type of marketing activity. Broadening the strategy led to greater reach.
Expand your marketing reach
Sales & Growth
Article
We invested in after sales support to create a sustainable business
Car repair marketplace whocanfixmycar.com faced the challenge of building a sustainable business in an industry with a high customer churn rate.
Maximise effectiveness of your salesforce
Leadership & Strategy
Article
We rolled out a profit share scheme to reward staff commitment
MI Supplies wanted to find a way to reward staff commitment and help them place long-term relaionships over short-term profit. It settled on a profit share.
Reward commitment to vision and values
People & Team
Article
We used coaching and peer reviews to turn around outdated management
Changing an ingrained patriarchal management culture was never going to be easy at Harvey Water Softeners. Find out which two people development tools helped most.
Shape your leadership to fit staff needs
Sales & Growth
Article
We identified a target audience and found a global market to tackle seasonality
Cocofina found it challenging to maintain consistent sales throughout the year because of its issues with seasonality – sales suffered in the winter.
Identify target markets
Article
We overhauled how we handled staff requests to fight innovation inertia
Fast Web Media needed to re-engage employees in innovation process after frustration had set in and staff had become fed up with the rate of progress.
Leadership & Strategy
Article
We codified our culture to successfully expand to new locations
To expand your business, try to get your cultural values out of your head and into a format you can share with everyone else. See how Chance & Counters did it.
Keep values across different locations
Sales & Growth
Article
A blow to supermarket sales made us reevaluate our growth strategy
Relying too heavily on one revenue stream can be fatal for a business. Pieminister changed direction when its supermarket sales took a hit.
Diversify your income stream
Digital Readiness
Article
To attract customers to our online brand, we added trust-building features
How do you get customers to leave a lifelong brand and try something new? Subscription brand Waldo found the answer.
Encourage trust online
Sales & Growth
Article
Staggering hires helped us do marketing properly
Forecasting firm Futrli found it hard to coordinate marketing with no dedicated team and little budget. Those without the right skills were plugging gaps.
Set a marketing strategy
Sales & Growth
Article
A focus on brand consistency guided us through a risky expansion
The ideal growth rate is steady and manageable, but how would you cope with an unexpected opportunity for expansion? Restaurant chain The Coconut Tree tackled it with a brand-first focus.
Keep your brand consistent
People & Team
Article
A flexible working policy helped us attract top talent
When you’re competing for top talent, a flexible working policy can set you apart from the rest. Here’s how inniAccounts made it work for them.
Embrace workplace flexibility
People & Team
Article
To retain skilled staff, we made the most of low season
As a seasonal business Baboo Gelato had to retain skilled staff from summer to summer, but keep staff costs lower during the quiet colder months.
Shape your team to meet fluctuating demand
People & Team
Article
We proved culture beats budget to hold on to our staff
Futrli found it challenging to retain staff as a young SME in the tech market. It had to compete with larger budgets for wages and training at bigger firms.
Provide development opportunities
People & Team
Article
Allowing staff to innovate took the business in new directions
When you get stuck in a rut, how do you re-energise your business? Online gift company Prezzybox found that innovation started with its staff.
Encourage staff innovation
People & Team
Article
Our appraisal process left us struggling to compare employee performance
Preston-based firm Suresite realised that its staff review process was too vague to provide any real insights on company-wide performance.
Define 'good' performance using clear performance metrics
Leadership & Strategy
Article
Bringing in an external specialist gave us cutting-edge product development
CoreRFID discovered that finding a partner with complementary high-tech expertise created a huge opportunity to expand.
Build partnerships with other experts