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People & Team
Article
Our mental health training reduced employee turnover
In an industry that often involves long hours and workplace stress, LSI Architects wanted to buck the trend with its approach to mental health training.
Prioritise employee wellbeing
Leadership & Strategy
Article
We codified our culture to successfully expand to new locations
To expand your business, try to get your cultural values out of your head and into a format you can share with everyone else. See how Chance & Counters did it.
Keep values across different locations
Leadership & Strategy
Article
Working with a mentor transformed my approach to staff management
How do you turn things around when your staff lack motivation? For Tutor House founder Alex Dyer, a mentor was crucial to getting his business back on track.
Seek neutral advice
Leadership & Strategy
Article
We had to build machine learning capabilities without sector expertise
Streetbees believed machine learning could unlock the value of the market research it was doing for clients, but didn’t have the sector expertise needed.
Establish R&D budget and strategy
Sales & Growth
Article
Global competitors with deep pockets? Do the simple things brilliantly
If you’re going up against global companies with bigger budgets, make sure your basics are spot on. OTTY Sleep did exactly this to compete.
Respond to competition
People & Team
Article
Upskilling our workforce revived staff motivation
It can be tough to prevent stagnation with long-term staff, but LAC Conveyors & Automation found a strategy to breathe new life into the business.
Challenge your employees
Leadership & Strategy
Article
We were first in our market, but struggled to define our service
As an early player in the social advertising niche, Mighty Social struggled with how to frame and communicate a relatively unfamiliar offering.
Seek external advice
People & Team
Article
Allowing staff to innovate took the business in new directions
When you get stuck in a rut, how do you re-energise your business? Online gift company Prezzybox found that innovation started with its staff.
Encourage staff innovation
Digital Readiness
Article
To attract customers to our online brand, we added trust-building features
How do you get customers to leave a lifelong brand and try something new? Subscription brand Waldo found the answer.
Encourage trust online
Sales & Growth
Article
We identified a target audience and found a global market to tackle seasonality
Cocofina found it challenging to maintain consistent sales throughout the year because of its issues with seasonality – sales suffered in the winter.
Identify target markets
Sales & Growth
Article
Staggering hires helped us do marketing properly
Forecasting firm Futrli found it hard to coordinate marketing with no dedicated team and little budget. Those without the right skills were plugging gaps.
Set a marketing strategy
Planning
Article
We chose stories over advice to get the most out of our business mentors
HR firm CharlieHR recognised it would need outside help to continue growing the business, in particular growth strategy insight from business mentors.
Develop external contacts
People & Team
Article
A structured onboarding process helped staff adapt to our pace
Onboarding isn’t just about welcoming new people in. OneUp Sales saw business improvements across the board when the team gave a little structure to their onboarding process.
Develop a successful onboarding process
Digital Readiness
Article
We couldn’t build any further without developing our business data
Users of the ShopAppy website were dropping off as changes were based on one or two opinions, rather than prioritising based on user business data.
Develop the use of business data
Planning
Article
We moved away from distribution to survive in the coffee market
To survive in a competitive industry, Coffee Central looked to advanced overseas markets – and made a radical change at the right time.
Keep up with market changes
People & Team
Article
We beat the competition by tackling our industry’s diversity problem
When it came to hiring a team demonstrating diversity Claromentis found it difficult to attract women for certain roles, giving it a restricted perspective.
Determine what talent is needed
People & Team
Article
We proved culture beats budget to hold on to our staff
Futrli found it challenging to retain staff as a young SME in the tech market. It had to compete with larger budgets for wages and training at bigger firms.
Provide development opportunities
Planning
Article
To take on a British giant we focused on solving customer problems
Hometree realised early on that it would need a key point of differentiation to tackle competitor British Gas – truly addressing customer problems.
Create a distinct offering
Sales & Growth
Article
Our sales team chased corporate customers, then succeeded in a niche
When PracticeWeb's sales team realised they were spending time on pitches they couldn't win, they went back to the drawing board to define their key client personas.
Train your sales force
Planning
Article
We improved our efficiency to stick to our growth targets
When you grow your business, how do you keep up with customer expectations around speed of service? Anchor Vans developed a visual T-cards system for staff.
Improve internal systems
Digital Readiness
Article
We used collaborative tools to make remote working a success
When SmarterQueue scaled up, the company invested in collaborative tools to build a remote workforce.
Establish processes for remote working
People & Team
Article
We used coaching and peer reviews to turn around outdated management
Changing an ingrained patriarchal management culture was never going to be easy at Harvey Water Softeners. Find out which two people development tools helped most.
Shape your leadership to fit staff needs
Planning
Article
We took a risk and changed business direction
To succeed in a new market, Natterbox needed to create fresh goals and ensure staff were invested enough to buy into them across the different departments.
Ensure employees buy in to targets
Leadership & Strategy
Article
Creating an acronym for our values made them memorable
How do you communicate your values effectively as you grow? Sheffield Sustainable Kitchens found a way to keep them at the forefront.
Codify your values