People & Team
To retain skilled staff, we made the most of low season
As a seasonal business Baboo Gelato had to retain skilled staff from summer to summer, but keep staff costs lower during the quiet colder months.
Shape your team to meet fluctuating demand
Leadership & Strategy
Engaging our customer service team has kept staff turnover low
Faced with a tough market and limited hiring options, Joseph Turner opted for a system of total transparency with staff.
Encourage staff to share opinions